Privacy Policy
At Shivalaya Grand, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website, contact us, or use our services. By accessing or using our website, you agree to the terms outlined in this policy.
Information We Collect
We collect personal information only when you voluntarily provide it to us. This may happen when you fill out a contact form, make an enquiry, request information about our restaurant, party hall, catering services, buffet options, or events, or communicate with us via phone, email, or online platforms.
The information we may collect includes your name, phone number, email address, event details, reservation-related information, and any other details you choose to share. We do not knowingly collect sensitive personal information such as financial or payment details through our website.
How We Use Your Information
The information collected is used solely for legitimate business purposes. This includes responding to your enquiries, confirming reservations or bookings, providing information about our services and offers, managing event or catering requests, and improving our customer service experience.
We may also use your information to communicate important updates related to your enquiry or to improve the quality and functionality of our website. Your personal data is never sold, rented, or shared with third parties for marketing or commercial purposes.
Cookies and Website Analytics
Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us understand visitor behavior, such as which pages are visited most often, how long users stay on the site, and what type of device or browser is used.
This information is collected in an aggregated and non-identifiable manner and is used only to analyze website performance and improve content. You can disable cookies in your browser settings if you prefer, although doing so may limit certain features of the website.
Data Security
We take reasonable and appropriate measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. Access to personal data is restricted to authorized personnel who require it to perform their duties.
While we strive to use commercially acceptable security practices, please note that no method of data transmission over the internet is completely secure. Therefore, we cannot guarantee absolute security of information shared online.
Third-Party Links
Our website may contain links to third-party websites or platforms for additional information or convenience. We do not control and are not responsible for the privacy practices, content, or policies of these external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Children’s Privacy
Our services and website are intended for a general audience and are not directed toward children under the age of 13. We do not knowingly collect personal information from children. If such information is identified, we will take appropriate steps to delete it promptly.
Your Rights
You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request deletion of your information, subject to legal or operational obligations. Requests can be made by contacting us through the details available on our website.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage visitors to review this policy periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us using the contact details provided on our website.